Salesforce, the global customer relations management company, has launched Agentforce, a suite of autonomous AI agents designed to augment employee efficiency in service, sales, marketing, and commerce.

Announced by CEO Marc Benioff, Agentforce represents the third wave of AI technology, boasting high accuracy and low hallucination rates.

The platform builds upon Salesforce's Einstein platform, which processes 2 trillion AI transactions weekly and aims to democratize AI use without requiring deep technical expertise.

Agentforce integrates seamlessly with existing Salesforce systems, ensuring high efficiency in data analysis and task execution, such as managing customer inquiries and optimizing marketing strategies.

Furthermore, Salesforce remains committed to data privacy, emphasizing that customer data is never commercialized.

The company reports that 41% of employee time is spent on repetitive tasks, suggesting that generative AI like Agentforce can allow workers to focus on more strategic activities.

The future workforce will likely be a hybrid of humans and AI agents.