AirAsia Refund Delays Prompt Consumer Protection Measures
OCPB and CAAT to Implement Fair Refund Policies Following Complaints
The Office of the Consumer Protection Board (OCPB) is collaborating with the Civil Aviation Authority of Thailand (CAAT) to enforce fair air-ticket refund policies after a complaint that AirAsia delayed a refund for a failed online ticket reservation.
A customer reported that despite notification of a failed reservation through the AirAsia MOVE app, the payment was still processed and the refund has been pending for months.
In response, the OCPB contacted AirAsia, which assured coordination with Move Travel Sdn Bhd for an expedited refund.
AirAsia MOVE's CEO, Nadia Omar, announced that affected customers would receive instructions to facilitate refunds, promising completion within seven business days upon receiving complete information.
The company has suspended the direct debit payment option since November 26 to address refund delays.
A customer reported that despite notification of a failed reservation through the AirAsia MOVE app, the payment was still processed and the refund has been pending for months.
In response, the OCPB contacted AirAsia, which assured coordination with Move Travel Sdn Bhd for an expedited refund.
AirAsia MOVE's CEO, Nadia Omar, announced that affected customers would receive instructions to facilitate refunds, promising completion within seven business days upon receiving complete information.
The company has suspended the direct debit payment option since November 26 to address refund delays.
